Please read this policy carefully before making a purchase. By completing a purchase on HealthFirst, you agree to these terms.
Last updated: June 2026
All purchases made on the HealthFirst platform are non-refundable. Once a transaction is completed and access to the digital product is granted, no refunds will be issued under any circumstances.
This policy applies to all products sold by HealthFirst, including:
Our products are digital in nature and are delivered instantly upon purchase. Once a file has been downloaded or access has been granted, it cannot be "returned" in the way a physical product can. The nature of digital goods means that enforcing a return is not possible.
We encourage all customers to read full product descriptions, review any available previews, and contact us with questions prior to purchasing if they are unsure whether a product is right for them.
We want every customer to feel confident in their purchase. Before completing your order, please ensure you have:
No exceptions to this policy will be made, including but not limited to:
In the rare event of a verified technical issue on our end that prevents access to a purchased product, we will work to resolve access — this does not constitute a refund and is handled case by case.
Initiating a chargeback or payment dispute with your bank or card provider for a valid purchase is a violation of these terms. HealthFirst reserves the right to dispute any chargeback filed against a legitimate transaction and to take appropriate action, including restricting future access to our platform.
If you have a question about a product before purchasing, or if you believe there has been a genuine error with your order (such as not receiving access to your download), please contact our support team. We are happy to help with access issues and any questions about our products prior to purchase.